Overview
At WeEspresso, we want you to enjoy a smooth and satisfying experience with our portable espresso machines (WeEspresso Go & WeEspresso Pro). If you are not fully satisfied with your purchase, our return and refund policy lasts 30 days from the date of delivery.
If 30 days have passed, we cannot offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
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The machine must be unused or in like-new condition.
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All accessories, manuals, and original packaging must be included.
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Machines showing misuse, impact damage, or water damage are not eligible.
Non-returnable Items
The following items cannot be returned:
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Used coffee capsules or opened coffee bags
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Gift cards
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Downloadable digital content
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Personal-care accessories (cleaning kits, filters, etc.) once opened
A receipt or proof of purchase is required.
Please do not send your machine to the manufacturer — only return it to our official WeEspresso center.
Partial Refunds
Partial refunds may be issued for:
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Items with visible signs of wear
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Items missing accessories
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Machines returned after the 30-day window (if accepted case-by-case)
Refund Process
Once your return is received and inspected, you will be notified by email.
If approved, your refund will be processed to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank.
If you still haven’t received it, email us at weespresso.com@gmail.com
Sale Items
Only regularly priced items can be refunded.
Sale or discounted items are non-refundable.
Exchanges
We only replace items that are defective or damaged.
To initiate an exchange, email: weespresso.com@gmail.com
Then send the item to:
4PFX+VVQ, Salah Addin, Hama, Syria
Shipping for Returns
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
For high-value machines, we recommend using a trackable shipping method.
Need Help?
For any questions, contact us:
Email: weespresso.com@gmail.com
click to link Phone: +963 937 922 285
