Quality & Environmental Policy (KPIs & Commitments)
WeEspresso is committed to delivering portable espresso machines that meet the highest standards of quality, safety and environmental responsibility. Below are our measurable targets and key performance indicators (KPIs).
1. Quality KPIs
0.8%
Target annual defect rate < 0.8%
100%
Units performance-tested before shipment
99.2%
Thermal & electrical test pass rate
98.7%
High-pressure pump test success rate
80%+
Battery capacity retained after 500 cycles
1.5%
Warranty return rate < 1.5%
Quality Controls & Testing
Each unit passes a structured quality routine including:
- Espresso pressure extraction testing
- Battery performance and electrical safety inspections
- Heat-resistance and durability testing
- EMC (electromagnetic compatibility) inspection
- Full operational run-test and visual inspection before packaging
2. Environmental KPIs
40–55%
Components made from recyclable materials
85%+
Production waste recycled
12% / yr
Manufacturing energy reduction target
18%
Logistics emissions reduction via optimized packaging
30%
Packaging waste reduction target
22%
Reduction of non-recyclable plastics (2 years)
Environmental Actions
- Use recyclable materials where practical and minimize non-recyclable plastics.
- Optimize product design for energy efficiency and long battery life.
- Reduce production waste and prioritize recycling programs in our supply chain.
- Provide end-of-life guidance for safe battery disposal and electronic recycling.
3. Customer Commitment
- 1-year warranty coverage for manufacturing defects (100% replacement policy for approved defects).
- Customer support response within 24 hours for warranty & technical inquiries.
- Continuous product improvement driven by feedback from thousands of customer reviews.
Certifications & Standards
WeEspresso aligns manufacturing and quality systems with international standards. Typical certificates to be listed here if available:
- ISO 9001 — Quality Management System (replace with certificate number if available)
- ISO 14001 — Environmental Management System (replace with certificate number if available)
- CE, RoHS — Product safety and environmental compliance
Note: Replace the placeholder certificate lines above with official certificate numbers or PDF links as you obtain them.
