Delivery & Shipping – WeEspresso

At WeEspresso, we are committed to providing an exceptional delivery experience for all our customers, whether inside Syria or worldwide. Our goal is to ensure that your orders reach your home or office safely, quickly, and with complete tracking throughout the shipping process.

1. Delivery Areas

We deliver to most major cities and regions in Syria and offer international shipping worldwide. Some remote or restricted areas may have specific limitations; please verify your address before placing your order to ensure smooth delivery.

2. Shipping Methods

2.1 Local Delivery within Syria

We partner with Al-Ahliyya Transport for safe and reliable delivery across Syria. Key features include:

• Fast and secure delivery to major cities.
• Full tracking and real-time updates.
• Safe packaging to protect your products during transit.

2.2 International Shipping

We work with trusted global shipping carriers to ensure fast and safe international delivery:

• Aramex
• DHL
• TNT
• PostNord

Customers can select standard or express shipping depending on their preference.

2.3 Middle East Shipping

For direct inquiries and bookings for Middle East shipping, please contact us via WhatsApp at +971506556087. Our team is ready to provide fast and flexible shipping solutions.

3. Delivery Times

• Domestic orders (Syria): typically 2–5 business days.
• International orders: typically 7–21 business days depending on destination and customs clearance.

External factors such as customs, holidays, or weather may cause slight delays. We will always inform you of any significant delays.

4. Shipping Fees & Taxes

Shipping fees are calculated based on order weight, destination, and selected shipping method. Any customs duties or additional taxes are the customer’s responsibility. No party may apply discounts without written authorization from WeEspresso.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment step by step. For inquiries, contact us at:

• Email: weespresso.com@gmail.com
• Phone: +963937922285
• WhatsApp (Middle East shipping): +971506556087

6. Receiving Your Order

Ensure someone is available to receive the package at the provided address. If no one is available, the shipment may be returned to the warehouse, with additional charges applied.

7. Shipping Policies

• All packages must be signed for upon receipt.
• WeEspresso is not responsible for delays caused by shipping carriers or customs.
• Lost or damaged shipments must be reported within 5 days of delivery.
• No discounts may be applied without written authorization from WeEspresso.

8. Delivery Issues & Resolution

If your order is lost, damaged, or delayed beyond the expected delivery time, contact us immediately via email weespresso.com@gmail.com, phone +963937922285, or WhatsApp Middle East +971506556087. Our team will resolve the issue quickly to ensure your satisfaction.